Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: October 29, 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Personal Information

  • Name and email address when you create an account
  • Profile information you choose to provide
  • Communications with us, including support requests

Usage Information

  • App usage data and interactions
  • Device information and technical data
  • Log files and analytics data

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments and questions
  • Monitor and analyze trends and usage
  • Personalize your experience with our app

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • With your explicit consent
  • To comply with legal obligations
  • To protect our rights and prevent fraud
  • With service providers who assist us in operating our app

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

  • Data encryption in transit and at rest
  • Regular security assessments and updates
  • Limited access to personal information
  • Secure data storage and backup procedures

5. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Delete your personal information
  • Object to processing of your data
  • Data portability
  • Withdraw consent at any time

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

7. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

We encourage you to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

Email:

info@lavandaapp.com

Response Time:

We typically respond within 24 hours